Terms and Conditions
At Ukiki, we are dedicated to providing products that effectively address your needs. We stand by the quality and effectiveness of our products and recommend using them for at least 14 days before considering a return.
If, after 14 days and within our 60-day Money-Back Guarantee, you are not satisfied with your purchase for any reason, please contact us at support@ukiki.com.
Any changes or cancellations to an order must be requested within 24 hours of placing the order.
After this timeframe, your order may have already entered processing, and we may not be able to accommodate your request.
If your order is canceled within the first 24 hours, your refund will be processed within 7 business days.
We are confident in the effectiveness of our products and encourage you to use them for at least 14 days to fully experience their benefits.
If you remain unsatisfied, you may return your purchase within 60 days under our Money-Back Guarantee.
Please note that shipping fees (if applicable) are non-refundable.
To initiate a return, please contact our support team by filling out the form on our Contact Us page or by emailing support@ukiki.com.
To help us process your request faster, please include your:
We carefully package every order to minimize the risk of damage during shipping.
An item is considered damaged if it has a manufacturing defect or arrives physically broken.
Please note that damaged packaging, such as a dented box with the product inside in perfect condition, is not considered product damage.
If your order arrives damaged, please notify us within 72 hours of delivery.
Email support@ukiki.com with a clear photo showing the damage. Our team will review your claim and determine whether you qualify for a replacement at no additional cost.
We do not provide refunds, replacements, or accept returns for items damaged through normal use, wear and tear, or misuse.
While we strive to deliver every order promptly, Ukiki cannot be held responsible for shipping or delivery delays that are outside of our control, including delays caused by:
If you experience delivery issues, please contact the shipping carrier directly for assistance.
Ukiki is not responsible for lost, stolen, or delayed packages.
It is the customer's responsibility to ensure the shipping address provided at checkout is accurate.
If an incorrect shipping address is submitted and we are not notified within 24 hours of placing the order, the order will not be eligible for a replacement shipment or a refund.
Ukiki reserves the right to modify this Refund Policy at any time.
Customers are responsible for reviewing the latest version of this policy before purchasing and using our products.
By purchasing and continuing to use Ukiki products, you acknowledge and accept this Refund Policy.
Disclaimer: This store is integrated with the Western Bid™ e-commerce platform, and Western Bid, Inc. is the Merchant of Record for all purchases made through this store. As a result, "WESTERN BID" will appear as the payee on your PayPal account and credit card statement.