Returns & Refund Policy

Refund Policy

At Ukiki, we are dedicated to providing you with products that address your needs and solve your problems effectively. We stand by the quality and effectiveness of our products and recommend that you use them for a minimum of 14 days before considering a return. If, after 14 days and within our 60-day money-back guarantee, you are not satisfied with your purchase for any reason, please contact us at [INSERT EMAIL HERE].

Cancellation Policy

Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase. If you do cancel your order within 24 hours, we will process your refund within 7 business days.

60-Day Money-Back Guarantee

We are confident in the effectiveness of our products and encourage you to use them for at least 14 days to fully experience their benefits. If you remain unsatisfied and wish to return the items, you may do so within 60 days under our money-back guarantee. Please note that shipping fees (if applicable) are non-refundable.

To initiate a return, please contact our support team by filling out the form on our Contact Us page or by emailing us directly at [INSERT EMAIL HERE]. To expedite your return, please provide your Order Number or the Name and Email Address used to place the order.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. An item is considered damaged if it has a defect or if the product is physically broken. Please note that damaged packaging, such as dented boxes, with a product in good condition is not considered damage.

If your item arrives damaged, please notify us within 72 hours of delivery. To report a damaged item, email us at [INSERT EMAIL HERE] with a clear photo of the damage. We will assess the situation and determine if you are eligible for a replacement at no cost to you. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver your order promptly, we cannot be held responsible for any shipping or delivery delays outside of our control, including those caused by the courier, customs, or other unforeseen factors. If you experience any problems with your delivery, please contact the courier directly for assistance. Ukiki is not responsible for any lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer's responsibility to ensure that the correct shipping address is provided at checkout. If the address is incorrect and we are not notified within 24 hours of placing your order, you will not be entitled to a resend or a refund.

Please note that we reserve the right to modify this Refund Policy at any time. It is the customer's responsibility to review the most recent version of the Refund Policy before purchasing and using our products. By purchasing and continuing to use Ukiki products, customers indicate their acceptance of this Refund Policy.